Reservations & Cancellations

We understand sometimes you may need to reschedule, change or cancel an appointment,
We kindly request 24 hour’s notice. Late cancellations incur a 50% fee and no shows or cancellations without 24 hours notice incur a 100% service fee/ or gift voucher will be void.

For appointments with a duration longer than 90 minutes, an appointment for Cosmetic Injectables or a couples treatment, we do require credit card details to secure the booking. Alternatively if you are using a gift certificate for your spa treatment, we can use the gift certificate number to secure your booking.

If you have any further questions regarding our cancelation or reservations policy please speak with our friendly staff either by calling us ( 03 9707 4540 ) or emailing us ( ).